FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Tracking
All questions regarding shipments and track & trace.
How long does it take to receive the orders?
We are currently experiencing a very high order volume, and shipping time might be longer than usual. We like to over-deliver so to keep it safe we take an average of the following:
- all orders will be dispatched within 1-2 business hours, this is also when you will receive your unique track and trace code.
- shipping will take around 3-10 business days depending on your location. We ship to around 75 countries.
More detailed shipping times
Our average shipping times are;
🌏 Asia - 4-7 Business days
🌎 USA & Canada - 3-7 business days
🌎 LATAM - 5-9 business days
🌍 Europe - 4-8 business days
🌍 Africa - 5-10 business days
Do you ship overseas
Yes, we ship all over the world. We currently ship to 65+ countries. Shipping costs will apply, and will be added at checkout.
Can i track my order?
Yes, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can also check your order on our tracking page: Track Your Order or on www.aftership.com/track
Frequently asked question
Use this text to answer questions in as much detail as possible for your customers.
Returns And exchange
Learn more about our Exchange and return policy as well as the products warranty.
What are the return rules?
You can return a product for any reason within 60-days guaranteed. No questions asked.
We do not charge a return fee
The customer only have to bare the return label
How do returns work
By simply sending us an e-mail on info@getbange.com or through the contact form.
Our support team will then guide you through the return process.
Our return address is:
128 City Road, London, England, EC1V 2NX, United Kingdom.
When will I get my money back
Once we received your return, we will send you money back the day the return package arrives.
It may take up to 3-5 business days for the bank to process this.
When will I receive my cashback
In some cases we offer cashbacks, to prevent any hassles with returning the products and to compensate for any dissatisfaction.
When the cashback is approved it will be reflected on your bank account within 3-5 business days, you will get an e-mail about this.
Product & Store information
Here you will find all the related questions for products.
Can I place a wholesale order?
You can contact us through info@getbange.com or our contact page! We will be happy to assist you.
How can I pay?
We currently offer the following trusted payment methods.
- All creditcard types
- PayPal
- Klarna
- ShopPay
We have taken extra measurements to make sure each checkout is done encrypted & safe.
Company name: Bange
Address: 128, City Road , London , EC1V 2NX , UNITED KINGDOM
E-Mail: info@getbange.com
Customer service: Monday to Friday between 9:00 am to 5:00 pm.
Contact Form: https://getbange.com/pages/contact
Company number: 16426176